Shipping policy

At veylorahealth, every order is important to us. We care about making sure your product is prepared, packed, and shipped with care.

We work with major international shipping companies and trusted carriers such as FedEx, SF Express, DHL, UPS, EMS, and local courier partners to help deliver your order directly to your door. This allows veylorahealth to offer flat-rate worldwide shipping.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping, which may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2-5 working days on average to prepare, process, and transport your order to the carrier’s sorting facility.

Some orders may take longer, especially around major holidays, up to 10 days, or if the order includes popular items experiencing availability delays.

Once your order has begun processing through shipping, we are unable to make changes, including address changes. We will only ship to the address provided at checkout.

Orders are shipped during business days only. We do not ship on Saturdays, Sundays, or holidays.

Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates depending on availability and shipping partner locations.

Tracking

All orders are processed with tracking numbers.

You will receive an email with your tracking number once your order is dispatched to the carrier’s sorting facility.

For some shipping companies, it can take several days for the tracking information to update in the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@veylora.co.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not guaranteed. These are estimated delivery times for reference:

Location | Estimated Shipping Time

United States | 7-14 Business days

Canada, Europe | 10-14 Business days

Australia, New Zealand | 10-21 Business days

Mexico, Central America, South America | 15-30 Business days

Please note: The days listed above are estimates in business/working days and do not include the 2-5 working day processing time.

While we do our best to make sure your order is delivered on time, veylorahealth cannot be held responsible for delays caused by conditions outside of our control. This may include postal delays, customs clearance procedures, holidays, severe weather, labor disputes, protests, carrier delays, or other unexpected interruptions.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, VAT, or customs clearance fees once the shipment reaches your country.

These fees are the responsibility of the customer.

veylorahealth has no control over these charges and cannot predict what they may be.

If a shipment is refused and returned, you may be responsible for any import taxes, customs fees, and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend contacting your local customs office for more information.

Lost, Stolen, or Damaged Packages

veylorahealth is not responsible for lost, stolen, or damaged packages once they are marked as delivered by the carrier.

If your tracking information states that your package was delivered to your address and you have not received it, please report the issue directly to the shipping carrier and/or file a claim with them.

Please note: We use the timestamp information from the tracking link and the delivery confirmation from the carrier when reviewing delivery, damage, or return requests. We may not be able to honor a claim if the issue is not reported in a timely manner.

Wrong Address Disclaimer

It is the customer’s responsibility to make sure the shipping address entered at checkout is correct before submitting an order.

Because we begin working on orders as soon as possible, we are unable to make changes after an order has been placed.

If the order has already been processed through shipping, we cannot retrieve it or change the delivery address.

Feedback

If you have any questions, concerns, or feedback about your order, please feel free to email us at support@veylora.co.

Thank you for supporting veylorahealth.