Privacy policy
This Privacy Policy describes how veylorahealth collects, uses, and discloses your personal information when you visit, use our services, make a purchase from veylorahealth, or otherwise communicate with us regarding the Site collectively, the “Services”. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Shopping information including the items you view, put in your cart, save into your account, review, refer, or purchase.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services, “Usage Data”. To do this, we may use cookies, pixels, and similar technologies, “Cookies”. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Payment processors, who collect payment information, such as bank account, credit card, debit card, and billing address details, to process your payment, fulfill your order, and provide you with the products or services you requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your purchases, returns, exchanges, or other transactions, manage your account, arrange shipping, and facilitate customer support.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Service Improvement
We use your personal information to provide customer support, respond to your inquiries, improve our Services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify, please see Shopify’s cookie policy.
We use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Please keep in mind that removing or blocking Cookies may negatively affect your experience and may cause some features of the Services to work incorrectly or become unavailable.
Our website may also recognize the Global Privacy Control, GPC, signal, which enables you to opt out of certain uses or disclosures of your information.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, legal compliance, or other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners to provide services and advertise to you.
When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship your order or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger, bankruptcy, or sale of assets.
To comply with applicable legal obligations, respond to subpoenas, search warrants, or similar requests, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party websites.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights
Depending on where you live, you may have rights in relation to your personal information, including:
Right to Access / Know: You may have the right to request access to personal information we hold about you.
Right to Delete: You may have the right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have the right to receive a copy of the personal information we hold about you.
Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to sell or share your personal information or to opt out of targeted advertising.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have the right to appeal our decision if we decline to process your request.
Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders.
You may exercise these rights by contacting us using the contact details below.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff, third-party service providers, and partners in other countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at:
For the purpose of applicable data protection laws, and if not explicitly stated otherwise, veylorahealth is the data controller of your personal information.